It is our desire to satisfy our customers whenever possible. However,
some policies need to be established so that the customer and Rufkahrs Hardware
are both treated fairly. We do our very best to treat our customers fair,
as we want to have future business from you. Please read business policy
and if you have questions then please call Cliff.
Shipping & Handling
Charges: Most merchandise is
shipped via United Parcel Service and some by U.S Postal Service, Rufkahrs
makes decision as to method of delivery. Deliveries may require signature.
Shipping & Handling Charges are non-refundable. All deliveries include
a S&H charge. This charge is subject to change without notice. Shipping
& Handling is strictly non-refundable, no matter what the reason. Errors
in internet descriptions or measurements, errors in verbal description or
measurements, appearance of a products or ANY other reason will not be grounds
for refund of shipping and handling. We do our best to describe and price
our items but with thousnds of products errors, do occur. NO REFUNDS OF
SHIPPING & HANDLING FOR ANY REASON. In the event you choose next day
air or any other expedited service. Rufkahrs will not be held responsible
for any type of delay or non-delivery of product. Again we do our best to
meet shipping schedules but some times delays can occur. NO REFUNDS OF EXPEDITED
Click here to see shipping rates:
Shipments: Orders will be
shipped as soon as possible. Consult order form for estimate of delivery
times. These are however estimates and can vary in some cases.
|Rush Orders: Next
Day, Two Day and Three Day shipping is available. Due to time zone differences
orders may or not ship on the day order was placed. We are on Central time
and will do our best to meet your shipping needs. Rush shpping charges can
be as little as $25.00 and up to $90.00 or more. Please indicate your limit
for this type of shipping.|
|Customer requested priority or expedited shipping
services will be subject to an extra $3.50 service charge, above our regular
shipping rates. Rufkahrs may choose to ship priority but no service charge
applies when we choose. |
| Occasionally VERY HEAVY/ LARGE Orders require
Extra Shipping. We will notify before hand if you are subject to these additional
| Shipping for Foreign Orders will be calculated and a $2.50 handling
charge will be added. Regular S&H rates will apply if calculated rate
| AN ADDITIONAL $3.00 Service charge will be
added to regular shipping charges on CUSTOMER REQUESTED priority mail service
on all orders but especially when order is under $15.00, but ONLY when customer
requests it. We do send many orders by priority mail at our choice (When
best & cheapest) without any extra charge to customer. In any event,
Rufkahrs Hardware chooses method of shipment on all orders unless other
arrangements have been agreed upon.|
| Catalogs $3.50 each or $1.75 when shipped
with Hardware Order. Catalog does not contain every item on the net. Orders
are sometimes shipped in 2 separate shipments without extra charge. Catalog
only contains only a portion of this site, mostly antique reproduction hardware.|
| Be sure to include S&H . (Plus sales
.0925% tax if you live in Tennessee)|
| No returns or exchanges after 30 days, restrictions
apply. See policy below. No CODs|
| Any other governmental tax/fee or import/export
fee are the customers responsibility.|
Rush Orders: We will do rush
orders BUT ON OUR SCHEDULE and with extra charges. We prefer not to use
customer shipper numbers and if we do use your number $2.50 handling will
still apply. BE AWARE that next day and second day air charges can be VERY
HIGH. We have seen small rush orders cost from $20.00 and up to $90.00 or
Pricing: All prices are
subject to change without notice. Errors in pricing will not be honored.
Prices do not include Federal, State or Local taxes or import/export fees
that may be imposed.
Minimum Order: No
Minimum order amount but we reserve the right to refuse some small orders.
(Rare) We will call if this occurs.
Ordering: Please list items by
part or order numbers. Include description & sizes of item where necessary.
Orders may be mailed in, faxed, e-mailed or called in to 1.800.545.7947.
Include name, address, city, state & zip code. Also include the form
of payment along with telephone number.
Terms: Checks, Money Orders,
Mastercard, Visa, Discover, and American Express accepted. (No C.O.D.s)
Checks are accepted but must include all address information and telephone
numbers. Company credit cards may be used but a contact name of a person
placing the order must be included.
Missouri Residents: must
add sales tax or include a Missouri Sales Resale Number. Tax rate is on
order form. Missouri residents must pay sales tax on the order and on the
shipping and handling . Orders shipped outside of Missouri are not subject
to sales tax.
Returns & Exchanges:
Returns & Exchanges must be made in 30 days of the invoice date.
NO REFUNDS OR EXCHANGES OVER 30 DAYS after the invoice date. All returns
& exchanges must include a copy of the original invoice. Cost of shipping back a return is the responsibility of the customer, no exceptions including product quality, misinformation about product(We do our best to describe but it is impossible to get perfection) or for any other reasons. Any customer who uses a customer credit card chargeback to circumvent our policy will be subject to a $15.00 charge for this service. Use of Rufkahr's UPS or FedEx account for returns or any other reason, is strictly forbidden. In the event a customer should use our UPS FedEx account for any reason, a $25.00 surcharge will apply Plus the cost of return shipping if any will apply and will be charged to customer's account/credit card. This policy also applies to refused orders, non-deliverable or signature non-deliverable shipments, no exceptions. In the event of a non-delivery shipment, customer will be responsible for non-delivery return shipping charges minimum $10.00
must be returned in good condition and in original packaging. If items or
part of ordered item is missing then ordered must be returned in original
shipping container for replacement. (In other words, be sure your order
is complete and undamaged before throwing out shipping container, no exceptions.
Failure to return original shipping container may result in refusal to refund
or replace items in that shipment. Altered items will not be refunded or
exchanged. If product is in need of clean-up such as packing materials getting in to mechanism for example, there will be a $20.00 for this service Refunds & exchanges may be charged
a $3.50 restock fee. All exchanges must pay S&H just as if it
were a new order. Customer
is responsible for the cost returning the items to Rufkahrs...this applies
to both returns or exchanges.Any returns made after 30 days of invoice
date will be subject to a 50% restock charge, but only if Cliff authorizes
the return. In the event items are returned without approval, later than
30 days of invoice date, they will not be refunded. It is your responsibility to contact us for a return authorization number. Proof of contact is our authorization number which will be given to you. If you return without an authorization number then a $25.00 charge will apply against the return, Any other Standard S&H rates
will apply to these non approved returns so product may be returned to customer. Some items are non-refundable
and are noted on the pages where they are shown. No return of custom orders.
your order upon receipt. If your order is damaged, report it immediately.
Damage reported after 24 hours may result in refusal of replacement.
It is a customer responsbilty to return damaged product if requested to
Abandoned Post Office Box Deliveries
or Undeliverable UPS Deliveries. We will deliver
to PO Boxes in some situations, however if package is returned by the Postal
Service due to packages not being picked up, then the customer will bear
the cost of an additional shipping charge if package is re-shipped, no exceptions.
All S&H is NON REFUNDABLE even if your delivery wasn't completed , no
exceptions. This applys to all abandoned or undeliverable packages no matter
whether they are US Postal or United Parcel Service or any other delivery
method. Correct address information is SOLELY the purchaser's responsibility,
no exceptions. If customer chooses not to have package redelivered, then
only the price of the product can be refunded and only within the 30 day
time limit. If you place an order, it is your responsibility to to pick
up the package if it is postal or to be present to accept delivery from
UPS or any other delivery service. Delivery services like UPS will leave
notice of attempted delivery do not ignore these notices as you are responsible
to accept delivery, no exception for ANY and ALL reasons. Lack of notices
will not be accepted as an excuse. If actual cost of shipping is higher
than our standard rates, then the difference will also be deducted from
your refund. (Example: Shipping on invoices totals $10.00 but actual shipping
cost is $15.00 per our records then you will be responsible for the $15.00
actual cost.) IN SHORT, Rufkahrs Hardware will
not refund the shipping COST for abandoned or undeliverable packages for
any reason. In addition a $15.00 surcharge applies to all non-deliverable or signature non-deliverable shipments
Governmental Fees & Tariffs:
Customer will be responsible for any type import fees, tariffs, and other
government fees imposed on orders outside the U.S.